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Returns & Refunds

* Exchanges

We do not accept exchanges at this time.

*Hassle-Free Return & Refund Policy

We're regretful our product didn't meet your satisfaction, but here's the good news: we accept a return & refund request within thirty (30) days of purchase (AKA the date listed on your receipt).

We understand how important it is to make your special day unforgettable with a painless procedure. Once damage and/or reason for dissatisfaction is verified, we will go ahead and 1) Send you a Replacement or 2) Issue a full Refund or 3) Issue Online Store Credit, immediately.

We firmly believe the only thing you have to worry about is enjoying your beautiful life to the fullest. We are here to make your life easier, not the other way around. :)

*Online Store Credit

  • Online Store Credit can only be used online at our website, www.sugaryeti.com
  • Online Store Credit cannot be transferred to another person or account.
  • Please treat Online Store Credit like cash.
  • Online Store Credit may not be purchased and is only provided when previously purchased items had been proved damaged and/or wrongfully delivered and you have selected "Store Credit" as the refund method.
  • Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
  • Online Store credit never expires.
  • Online Store credit is provided in U.S. Dollars.
  • For more information about Online Store Credit, please contact support@sugaryeti.com

 

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